If you find a lower total delivered price on an identical item/order from another authorised dealer, we will do our best to meet that price.
Simply give us a call or email and let us know who is offering a better deal and we will check it out. Please note this is a manual process and you will not be able to adjust the price on any on-line order.
Also, don’t forget to check the competitor’s exact price – we’ve had quite a few cases where customers have called and asked for a price match, only to find that we are actually already cheaper!
- All items being price matched must be advertised by an authorised dealer, who’s company is registered with that country’s government for trading purposes and the product must be supplied with a full warranty.
- The item must be posted on the competitor’s website; we must be able to view that price.
- We will not match any auction pricing. This includes any items listed on e-Bay.
- We will not match prices after a purchase is made or payment is processed.
- If a price match is made on a full product it will be a ‘like-for-like’ deal. We are not aware of any other online retailer who builds the wheelchair or handcycle to a complete state, checks everything, sets the chair or handcycle up when you pick it up, or re-boxes for shipping with extra material- so if we are required to price match a complete product, it will be delivered to you as it was delivered to us, with no additional time spent in setting up and checking over the product. If you wish the product to be removed from the box and checked over this takes around 1 hour of our workshop time. The equivalent cost of this is £40, and will be added to the competitor’s price.
- No additional sales discounts or ‘freebies’ can be used in conjunction with or in addition to a price match.
- This offer does not include wheelbuilds, where our expertise and build quality is second to none.
- Proof of the competitor’s offer is necessary.
- We are, of course, unable to match typographical errors.
We have been selling and manufacturing the world’s best wheelchairs and handcycles for over 15 years. Between us we have been over 50 years experience, so in the rare case that there is a problem with your purchase we will be glad to help.